Ongoing Covid 19 Pandemic

July 2021

As you are aware the current Covid 19 restriction will be lifted across England on Monday 19th July.

As a company we would like to assure you that staff will continue to use the correct PPE including face masks and visor/goggles. This is due to the delta variant of the virus and the sustained transmission in our local community. Once the Delta variant eases you may find that staff do not have their visor/goggles on but they will continue to wear face masks.

If you are concerned about staff not wearing the correct PPE please notify the office where we will be able to help you.

Covid 19 Testing
All staff take part in weekly testing as advised by the government and we monitor all test results.
If you or a family member who staff have had contact with, develop signs of covid or test positive you must inform the office immediately.

Symptoms of the Delta variant are often displaying differently to what’s been seen typically with COVID-19. Look out for mild cold-like symptoms which may include a headache, runny nose or sore throat, this may also feel a bit like hayfever.
These differ to the typical COVID symptoms of a fever, cough and loss or change in sense of taste and smell.

About 1 in 3 people with COVID-19 do not have symptoms but can still infect others. This is why everyone is advised to get tested regularly.

What to do if you have symptoms
If you have any of the main symptoms of COVID-19, even if they're mild:
1. Get a PCR test (test that is sent to a lab) to check if you have COVID-19 as soon as possible. You can order these by contacting 119
2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test. Staff will still visit to provide you with the care that you require but it may be at a later time than normal. This is to reduce the spread to other service users.

Many thanks in all your understanding and support in the last 18 months.

Sue Webster 

Amy Jones

Charlotte Burgess
Registered Manager



During the ongoing pandemic, we would like to reassure you that we are continuing to follow the guidance set out by the NHS, WHO and the Government. Some of our office staff are working from home however we have a core team including our Care Managers that are still working hard to plan the care as normal and, as I’m sure you can appreciate at this trying time, we are doing our best to ensure that our standards of care remain high and best practice is followed at all times.  

Everyone can help to reduce the spread of COVID-19 by ensuring that they adhere to the Government guidance and ensuring that they:

• Don’t go out unless it is to collect food, medicines, for exercise alone – or with members of your household - or to travel to a place of work (for those who are key workers)

• Remain at least a 2 metre distance from others if they do go out

• Wash their hands as often as possible 

We would also like to take this opportunity to say a big thank you to all of our Service Users who have been understanding about any changes that may have been made in the interests of everyone’s overall safety, and a big thank you to all of our care staff working on the frontline – their efforts are greatly appreciated.  Although we are not sure at this stage how long the current lockdown conditions will be in place, we will endeavour to keep you as informed as we are able to.  

If you need to get in touch with us in the meantime, you can do so using the information below: 
Office and Out of Hours – 0121 605 0084

Financial Queries (for self – funders and direct payment) – 0121 605 5854