During the ongoing pandemic, we would like to reassure you that we are continuing to follow the guidance set out by the NHS, WHO and the Government. Some of our office staff are working from home however we have a core team including our Care Managers that are still working hard to plan the care as normal and, as I’m sure you can appreciate at this trying time, we are doing our best to ensure that our standards of care remain high and best practice is followed at all times.  

Everyone can help to reduce the spread of COVID-19 by ensuring that they adhere to the Government guidance and ensuring that they:

• Don’t go out unless it is to collect food, medicines, for exercise alone – or with members of your household - or to travel to a place of work (for those who are key workers)

• Remain at least a 2 metre distance from others if they do go out

• Wash their hands as often as possible 

We would also like to take this opportunity to say a big thank you to all of our Service Users who have been understanding about any changes that may have been made in the interests of everyone’s overall safety, and a big thank you to all of our care staff working on the frontline – their efforts are greatly appreciated.  Although we are not sure at this stage how long the current lockdown conditions will be in place, we will endeavour to keep you as informed as we are able to.  

If you need to get in touch with us in the meantime, you can do so using the information below: 
Office and Out of Hours – 0121 605 0084

Financial Queries (for self – funders and direct payment) – 0121 605 5854